Reference

The Ground Rules Behind Your kirkira Account

Every rule that governs your kirkira account, from wallet funding to how we settle a dispute over a live table hand, sits on this page in plain English.

Plain-English clausesAccount rules in one placeWallet terms coveredBangladesh-focused wording
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kirkira The Ground Rules Behind Your kirkira Account
GETTING POLICY HELP

Where to Ask About a Term or a Rule

Policy questions get their own lane, so they don't sit behind a queue of gameplay queries. Start a live chat from inside your signed-in account and pick account or terms as the subject — the agent can see your registered number, so you won't need to paste it again. Email works better for anything you want in writing: a request to close your account, a correction to your name, or a question about a clause you don't follow. If your issue is about a bKash, Nagad or Rocket transfer, attach the transaction ID.

Live chat inside your account Sign in, open the chat panel and pick account or terms as the subject. The agent reads your registered number and account status, so you skip the identity back-and-forth.
Email for written requests Use email when you want a written trail — closing your account, correcting your name, or asking us to explain a clause in plain words. Replies reference the exact section you asked about.
Wallet transfer queries If a bKash, Nagad or Rocket transfer did not land where you expected, attach the transaction ID in your message. That single number lets support trace the payment without asking you for a screenshot.
DATA AND ACCOUNT SAFETY

How We Handle Your Data and Requests

Terms only mean something if the account behind them is secure. Your login runs on a code sent to your registered number, so a password alone won't get anyone into your wallet. We keep records of account changes, wallet movements and the version of the terms you accepted, and we hold them only as long as a payment dispute or a legal duty requires. Want a copy of what we hold, or a correction? Send the request through support and we'll walk you through the verification step.

Cookie choices

Session cookies keep you signed in while you move between the lobby and your wallet. You can clear them from your browser settings at any time, though you'll need to log in again.

Account security steps

Your login code goes to the number on file. Change that number only from a signed-in session, and tell support straight away if a code arrives when you did not ask for one.

How long records stay

We retain accepted terms versions, wallet records and account changes for the period a dispute, audit or legal duty covers. Once that window closes, the records are removed under our retention schedule.

Requesting a change

Ask for a copy of your account data or a correction by writing to support from your registered email. We verify the request against your number and wallet before anything is released.

Questions You Send Us About the Terms

The queries below are the ones that land in our inbox most often, and they all circle the same handful of clauses. Rules around wallet funding and table sessions come up again and again, so those sit near the front. If yours isn't here, don't guess at the wording — send it over and we'll point you to the exact line. Each answer is written to be read once, without a lawyer.

Yes. Ticking the box at sign-up confirms you accept them, and they stay in force for as long as your account is open. Every wallet move and table session sits under the same agreement.

Small things, like a name mismatch on a wallet, usually get a message asking you to correct it. Serious breaches — a second account, a payment you reversed — can lead to suspension while we look into it.

You can, and you don't have to explain why. Message support from your registered number and we'll close it once any pending wallet check clears. Settled funds return to your own bKash, Nagad or Rocket wallet.

It does. Access is limited to eligible regions, and if local law rules out this kind of play where you are, these terms don't create a right to use the lobby. Check your own position first.

The page you're reading always shows the current version. When a change affects how you fund your wallet or how a dispute is handled, we post a message inside your account before it applies.

Ask. Send the section number through live chat or email and we'll explain it in plain words, without rewriting the meaning. If our answer and the clause differ, the written clause on this page decides.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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