Reference

The Terms Behind Your kirkira Account

Everything you agree to when you open an account is written on this page and shown again at sign-up, in plain English.

Terms shown before you joinAccess depends on your local lawOne account per personWallet details kept private
kirkira The Terms Behind Your kirkira Account
POLICY CONTACT PATHS

Reaching Us About a Policy Question

Two ways in, both from inside your account. Chat opens from the help icon in the lobby header, and the email address on this page reaches the same team if you would rather write. Bring your account number and the rough time of the session you are asking about. A bKash or Nagad transaction ID settles a payment question in one reply instead of three. We answer in the English most of our Bangladesh account holders read every day. We will never ask for your PIN or your one-time code, in chat or by email — anyone who does is not us.

In-account chat Open the help icon in the lobby header while you are signed in. Chat keeps your session and your recent bKash or Nagad transfer beside the conversation, so you do not repeat yourself.
Email the policy team Write to the address printed on this page with your account number and the clause you are asking about. We reply to the inbox you sent from, so keep access to that email.
Data requests Ask for a copy of your account records or a correction through the same channels. Tell us what you want changed and we confirm what we can action and what the terms require us to keep.
DATA AND ACCOUNT SAFETY

What We Hold and How You Change It

Your account holds what any wallet product needs: your name, your contact number, the payment rail behind each deposit, and a record of your sessions. That set exists to run the account, settle payments and answer you when a figure looks wrong. Session cookies only keep you signed in; clear them and you are logged out. Set a device lock, and treat your bKash, Nagad or Rocket PIN as something no one from our team ever needs. Records sit for the period the terms and local record-keeping rules require, then leave the live system.

What we hold

Account name, mobile number, the payment rail used for each deposit, and your session history. That is the set we need to run the wallet and answer a dispute months later.

Cookies and sign-in

Session cookies keep you signed in between visits; clearing them ends the session. We do not use them to read other apps on your phone, and the lobby still works without marketing cookies.

Keeping your account yours

One-time codes go to your number only, and we never ask for your bKash, Nagad or Rocket PIN. Set a device lock and sign out on shared handsets, especially if you switch phones often.

Retention and corrections

Records stay as long as the terms and local rules require, then leave the live system. Ask for a correction or a copy and we tell you what we can change and what we must keep.

Legal Questions We Answer Most Often

The questions below are the ones that land in our inbox most: region eligibility, what happens to a balance when an account closes, and why a cash-out sometimes waits for a check. Short answers here, with the clause that covers each one. If yours is not listed, send it through in-account chat and we will point you at the exact wording rather than paraphrase it.

That depends on your local law and eligible regions, not on us. We limit sign-up to regions we can serve, but the final call on whether you may play sits with you.

Withdraw any cleared balance first, through the same rail you funded with. After closure we keep only the records the terms and local record-keeping rules require, and nothing beyond that.

Yes — one set of terms covers everything you open from the lobby, from the cricket markets in our sportsbook on BPL and international matches to a live table or a slot room.

Send the request from your registered email or through in-account chat. We confirm what is held and what can be handed over, and we may ask a verification question before releasing anything.

Large or unusual cash-outs get a second look, and so does a wallet name that does not match your account. Send the document we ask for and the check closes.

Reply in the same chat thread or email so the history stays in one place, and name the clause you are disputing. A second person picks it up from there.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.